A particular email thread was getting out of hand. Somehow or other the message was eluding both of us. The more we tried to understand the issue, the worse it got. Then an incredible insight hit me. At first, I dismissed the idea as outrageous. But the more I thought about it, I felt my compelled to give it a try. And I did. I picked up the phone and called the person. Magically, the confusion disappeared in a matter of seconds.

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