Who doesn’t! Well, you ought to get acquainted with with a guy I’ve worked with for about 20 years. He’s moved from one company to another as might be expected. He worked for others, but mostly in his own business. Just like the rest of us, there have been ups and down, high points and crises. On a couple of occasions he has had the rug pulled out from under him. The usual stuff that anyone in sales can relate to. He’s also still works customers who have been with him all that time.

That’s the back story; now for the good stuff:

• Not once have I ever heard him complain about anything, including customers.
• He does what needs to be done for customers, no matter what it is. Nothing is beneath him.
• He doesn’t get upset (outwardly, at least) when something doesn’t go smoothly or an problem arises. He recognizes that stuff happens and the job is to deal with it.
• He’s a regular at industry trade shows, but he never has a booth takes a booth for his own business. It’s not that he’s cheap. He devotes his time to working along side his customers.

If you met him, you would be surprised to learn that he’s a salesperson, let alone a real pro. He’s quiet, unassuming, patient, calm and appreciative and, believe me, a person of his word. It’s never, ever about him.

If you want to meet a sales pro, look no further than Ed Testa (he never goes by Edward) of Champion Capital, an equipment leasing company.