It all started on October 8 and it’s never ended. On that day our company email lost control of its bodily functions. Messages to certain regular recipients began disappearing before they were received. Other originating from several clients never arrived. If an email happened to reach the right recipient, the response was lost in cyber space. Many emails, that had heretofore reached us, turned up in “junk” mail. As you might imagine, it was a nightmare for us and for our clients, who demonstrated inordinate and much appreciated patience.

Our loyal email provider went to work and over time isolated what seemed to be the problem. It was Comcast. Certain of our emails and those coming to us were going through Comcast servers and it appeared that they had ratcheted up their “spam” filters, sending our email hither-and-yon.

Armed with this information, our provider contacted the folks at Comcast to work out the knots. Rather than taking the request seriously, they referred our provider to something called “email clients hosting,” which appears to be their exchange server.

Thanks to an unresponsive Comcast, the problem persists, going on three months. As of now, no one at Comcast has even had the courtesy to try to understand our problem, let alone deal with it.

After having enjoyed Apple’s customer service for many years, there is no excuse for having to endure the way Comcast takes care of concern concerns.