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Archive for the ‘marketing’ Category

It’s still all about imagination

Sunday, January 24th, 2010

Recently, Randall Stross, a business professor, attacked marketing icon Ted Levitt’s contention that businesses disappear because of a lack of “marketing imagination. It was 50 years ago that his famous article, “Marketing Myopia,” appeared.

Mr. Levitt held that the railroads would have maintained their dominance if they had possessed sufficient imagination to see themselves in the transportation business rather than just in the railroad business.

Mr. Stross says that axle and lamp makers, as well as bicycle manufacturers were best prepared to transition into manufacturing automobiles, which seems to suggest that being in the right place at the right time with the right technology is more important than imagination when it comes to business success.

Yet, it can be argued that Ford Motor Company rose from near bankruptcy to a profitable, growing position because of imagination. It’s CEO, the former head of Boeing, couldn’t understand why so many types and sizes of vehicle doors were being produced, when Boeing had only one door for all its various planes, a strategy that reduced costs and facilitated replacement worldwide.

Ford calls its new Focus, a truly global vehicle. It is sold around the world with all the same parts, a move that clearly reflects it’s CEO’s imagination. In effect, the Focus is, perhaps the first global vehicle and it’s simplified and less costly to produce.

Ted Levitt’s “What business are you in?” question is as relevant as it was 60 years ago. Are you selling insurance, medical devices, shoes, clothing or are you selling something more?

When a picture isn’t good enough

Sunday, May 24th, 2009


A few, seemingly insignificant experiences stay with us through the years, while other, more momentous events, are soon forgotten. One of the indelible kind took place in the sales manager’s office of fast-growing warranty services company in the early eighties.

What caught my eye was a picture of a Porsche neatly pinned on his bulletin board. When he noticed I was looking at it, he said, “Getting that car is my goal. That’s what keeps me going.”

A few months later, the sales manager was gone and the next time I was there, the office was empty––all except the picture of the Porsche that was still on the bulletin board.

Just dreaming big couldn’t get him to his goal. Perhaps focusing on doing the job would have let him reach it.

It’s all about labels

Tuesday, May 5th, 2009

If you’ve been in a wine shop lately, you’ve probably noticed the evolution of label and bottle design. Vintners are looking for a competitive advantage, which is certainly understandable since more than 3,000 new brands have appeared in just the last 10 years.

A 2008 Nielsen survey of wineries found that for new beverages “package likeability” had the highest correlation with long-term product sustainability. When it comes to selecting a bottle of wine, decisions are made at the shelf.

The wine shop’s shelves are a microcosm of the marketplace: the name, color and design influence decision making in business and at home.

Would you pass the Red Truck?

A marketing disaster

Tuesday, May 5th, 2009

Nowhere is the GM failure more clearly portrayed than in its current “Total Confidence” campaign. In a recent article, we suggested that would fail to connect with consumers.

That’s exactly what has happened. AdWeek (April 27, 2009) reported that the “Total Confidence” campaign helped increase traffic in dealer showrooms, “but so far hasn’t converted that traffic into sales.”

Dangling a string of gimmicks in the consumer’s face–as many as nine monthly car payments of up to $500 each, a one-year subscription to Onstar and warranties (guaranteed by the government)–was a useless strategy for moving cars. It turned out to be a “Total Lack of Confidence” campaign.

If GM had come out and admitted that they had hundreds of thousands of cars sitting on dealer lots that they had to get rid of fast and that they were willing to cut the price (35% to 40%) to get rid of them now, such a story may have held sufficient credibility to sell cars.

In the end, what changed? Not much. The cars are still on dealer lots, the advertising money was spent and precious time has been lost.

It’s a good marketing lesson: unless the message resonates with the customer, don’t go there.